By Kavita Mistry 
Abhiraj Bahal said that the IPO’s success is not a mark of present-day achievement, but rather a “promise of the future.” He said that Urban Company remains a small player in the vast home services industry, with less than 1% market share. He says that it is on the company to organise the unorganised sector, establish quality standards for customers, and enable service professionals to lead a dignified, middle-class life.
Bahal said, “In the fiscal year 2025, Urban Company’s revenue was primarily driven by its India core services, which accounted for 77% of the total. The remaining revenue came from its other business segments: 13% from international operations and 10% from the Native brand. The Instahelp service, having been launched towards the end of the year, contributed a very small amount to the overall revenue.”
Bahal detailed a business strategy for sustainable growth. “The core Indian services business is already profitable and will continue to be a focus for profitable growth through investments in training, quality, and technology. The company also has three newer segments: Native, Instahelp, and its international footprint. The goal for these segments is to continue investing in them to set them up for future success.”