By Kavita Mistry 
IBM has taken a decisive step in its digital transformation journey by replacing several hundred human resource (HR) positions with artificial intelligence (AI) agents. This shift marks a broader industry trend where AI is being integrated to automate routine administrative functions, particularly in departments like HR, where repetitive tasks consume time and resources.
Industry insiders report that over 200 HR roles have already been automated within IBM, signaling a larger transformation at play.
Enhancing Efficiency, Not Eliminating Talent
CEO Arvind Krishna recently confirmed that these AI-driven changes aim to boost efficiency and realign IBM’s workforce toward roles that emphasize human judgment, critical thinking, and client interaction. Despite the reduction in HR positions, overall headcount at IBM has increased, particularly in departments such as programming, sales, and marketing.
The rationale is clear: let AI handle the mundane, so humans can do what machines can’t.
What’s Driving This Strategic Move?
IBM’s primary motivation for deploying AI in HR is to streamline operations such as employment verification, internal transfers, and other backend tasks. These are predictable, rules-based functions that AI can manage more quickly and accurately than manual processes.
Nickle LaMoreaux, IBM’s Chief Human Resources Officer, clarified that AI won’t replace all jobs. Instead, it will augment them—automating specific tasks within roles, rather than eliminating entire job categories.
Future Outlook: 30% of Non-Customer Roles at Risk
Looking ahead, IBM estimates that nearly 30% of non-customer-facing roles—approximately 7,800 jobs—could be automated within five years. However, this doesn’t spell job loss across the board. Most roles are expected to evolve, with employees learning to work alongside AI tools.
This shift reflects a growing industry realization: AI is not just a tool but a co-worker.
Human-Centric Growth Amidst Technological Change
While automation is trimming certain back-end roles, IBM is hiring aggressively in areas where human skills remain irreplaceable. The company is investing in talent that brings creativity, empathy, and strategic insight—qualities AI still can’t replicate.
IBM’s approach represents a balanced path forward—embracing AI while continuing to grow its human capital where it matters most.