By Kavita Mistry 
The District Consumer Disputes Redressal Commission, Chandigarh, directed Swiggy Ltd and Instamart to pay Rs 2,000 as compensation to Raja Vikrant Sharma for delivering fewer oranges than ordered.
Delivering a product in a quantity less than what was ordered is considered a deficiency in service.
Chandigarh Commission Orders Swiggy and Instamart to Pay Rs 2,000 for Short-Delivered Oranges
The complainant, an advocate, placed an order on December 30, 2024, through Swiggy’s Instamart, which included Nestle Classic Milk Chocolate and 1 kg of Nagpur oranges, paying a handling fee of Rs 28.61 for timely and damage-free delivery.
Upon delivery, the orange packaging was torn, the net weight was only 824 gm instead of 1 kg, and no physical bill was provided.
The complainant raised the issue with Swiggy Ltd but did not receive any response.
The order was a gift for his maternal aunt in Shimla, and the issue caused him mental agony, disrupted travel plans, affected his health, added expenses, and created inconvenience.
The act was identified as a deficiency in service and an unfair trade practice on the part of Swiggy.
Swiggy Claims It Isn’t Responsible, Serves Only as a Platform for Third-Party Sellers
Swiggy opposed the complaint, stating it operates as an electronic platform connecting customers with third-party merchants and has no role in such issues.
The commission reviewed a photograph showing the torn packaging and a net weight of 824 gm, confirming the shortfall from the promised 1 kg.
The commission noted that the company’s failure to address the grievance caused mental agony and inconvenience, especially as the items were intended as a gift.
The commission ruled that delivering less than the ordered quantity constitutes a deficiency in service, making the company liable.
Swiggy Ltd and Instamart were directed to pay Rs 2,000 as compensation for mental agony, harassment, and litigation costs.