By Kavita Mistry 
The OpenAI CEO, Sam Altman mentioned that the rise of artificial intelligence is set to restructure workplaces worldwide and programming and customer service jobs are the first in line.
The 40-year-old CEO further explained that the roles AI could replace and which will remain uniquely human while speaking on The Tucker Carlson Show reportedly.
How Does This Affect ?
Moving ahead, Sam Altman said, “A job that I feel way less certain about what the future looks like for is computer programmers.”
Further adding, “The meaning of being a computer programmer today is very different than it was two years ago. You’re able to use these AI tools to be hugely more productive.”
It cannot be denied that AI has made coding more accessible through natural language prompts and automated tools.
But, so far, the impact on programmers remains unclear as Altman said.
Although it lacks clarity and the uncertainty around the ongoing global demand for software may offset potential job losses, as AI could also create new opportunities in tech, Altman said.
Further he explained, “I’m confident that with a lot of current customer support that happens over a phone or computer, those people will lose their jobs, and that’ll be better done by an AI.”
When it comes to the AI systems, it can handle repetitive queries more efficiently, providing faster and more consistent service than human operators, he said.
Who Doesn’t Need To Worry?
As we talked earlier, the customer service jobs may get affected but not all customer service roles are at equal risk, Altman noted.
For the positions which require empathy, nuanced judgement, or reassurance, especially for vulnerable customers, may still need human involvement.
Sam Altman said, “A job that I’m confident will not be that impacted is, like, nurses. People really want a deep human connection with a person. No matter how good the advice of the AI is or the robot or whatever, you’ll really want that.”
The rapid changes in customer service staffing, a diversion from his earlier belief that human customer service would vanish entirely Altman predicted.
He said, “Human interaction was important in certain scenarios. No matter how good the advice of the AI is or the robot, you’ll really want that.”
Adding, “No one can predict the future. But we can try to identify areas where AI can add the most value, and understand where humans remain irreplaceable.”